Return & Exchange
Return & Exchange
PLEASE NOTIFY US VIA EMAIL INFO@TEMAMODA.COM.AU ABOUT YOUR RETURN. Tema Moda will pay the return shipping costs for you
RETURNS ON FULL PRICED ITEMS
- As we understand you cannot try garments or sandals on before purchasing, we are happy to provide you a refund or credit, provided you have lodged your return via email & your garment/s arrive back to our head office within 14 days of your receipt of your order.
- You can choose between:
1) A full refund
(refunds are processed up to 14 business days from receipt into our office) ... or ...
2) A credit note to the value of your full purchase price including your shipping costs
- Garments or sandals should be returned new, unused and with all designer tags still attached.
- Returns that are damaged*, soiled, tags removed or altered may not be accepted and will be sent back to the customer.
- We will not accept the return of items that have make-up stains, animal hair or deodorant marks/smell as these are signs of wear.
- It is essential that returned items have not been worn, all labels are attached, and that you take care to protect the item/s when posting.
- If garments are marked by you, we have the right to return them to you and not authorise a refund.
RETURNS ON "SALE ITEMS", "DISCOUNTED ITEMS", "DISCOUNT CODE ITEMS", "$DOLLAR OFF CODE ITEMS" AND "ANY OTHER PROMOTIONAL CODE ITEMS" OF ONLINE PURCHASES
- SALE ITEMS, DISCOUNTED ITEMS, DISCOUNT CODE ITEMS, $DOLLAR OFF CODE ITEMS and ANY OTHER PROMOTIONAL CODE ITEMS can be returned for a CREDIT NOTE only, except for Clearance Sale items, see below in bold.
- Refunds on sale and discounted items will not be provided for change of mind or ordering the incorrect size.
- We cannot process exchanges during sale time, so if you need a different size you will need to place another order.
- For Clearance Sale items, we do not accept any returns, refunds, credit notes or exchanges as these items are priced very low to clear. Please choose carefully when purchasing.
LATE RETURNS OF ONLINE PURCHASES
- If your returned item reaches us later than 14 days after your receipt date, we will offer a CREDIT NOTE or EXCHANGE only.
HOW TO OBTAIN A REFUND
- You can obtain a refund for your online purchase by sending it back to our head office after you notified us by email on firstname.lastname@example.org
- Tema Moda will pay the return shipping costs for you (except where you are exercising your legal rights to reject products - for example because they are faulty or not as described) and will deduct the cost of the return shipping from your refund.
- If you decide to return products using an alternative courier, you will have to pay the return shipping costs upfront. In this event, you will also be refunded an amount equal to the standard shipping cost of the purchased products although you will not be refunded for any additional costs incurred due to choosing another kind of shipment and delivery that is different to or faster than the standard method.
- We cannot process returns on missing parcels or items that are damaged in transit on the way back to us.
- Your refund with be processed up to 14 business days after the receipt of your return into our office.
- On the off chance, you receive a garment or sandal that is faulty, you must inform us within 3 days of receipt and return the unworn item within 7 days of receipt for us to replace or refund.
- Please note that items that have been damaged due to wear and tear, or from being washed incorrectly, are not considered to be faulty, therefore are not eligible for exchange or refund.
- We provide care labels on all of our garments to ensure they keep their original quality. If your garment is damaged because it was washed incorrectly we do not accept them back for return.
EXCHANGES ON AUSTRALIAN ORDERS
If you would like to exchange an online purchase for another style or size please contact us via email on email@example.com
- Items received in exchange (for original order) are not eligible for a refund and can instead be exchanged for an item of the same value or credit note (as long as they arrive to us within 14 days of receipt).
- You can also exchange full price merchandise in any of our stores within 14 days of receipt. Please contact firstname.lastname@example.org and notify us of your contact details and the size and style that you require so we can confirm availability. We will then advise you of a store nearest to you where you can exchange for the size you require.
- For all exchanges, please ensure that the item(s) are unworn and in the original condition in which you received them and remember to include your receipt to verify your purchase.
EXCHANGES ON INTERNATIONAL ORDERS
- International orders have 30 days from delivery to return the item for exchange or refund due to longer shipping times.
- Due to high demand during sale, stock discrepancies may occur and although we make every effort to fulfil your order, any items that are unavailable will be refunded. Unfortunately, we cannot contact you personally if your order is affected, we apologise for any disappointment and you'll receive an email notification that a refund has been processed.