ANSWERS TO YOUR QUESTIONS
WHAT SHIPPING METHODS ARE AVAILABLE?
TEMA MODA offers FREE delivery for orders over $300. We offer quality products and take pride in our service – we endeavour to ship orders on receipt of an order. Should your order be in stock at our italian warehouse, please allow a longer lead time for delivery. If we have a delay or problem with the order we will contact you ASAP. We ship with Sendle nationally and DHL internationally. We cannot make deliveries to PO Boxes/ Parcel Lockers or dry zones and we will not deliver unless all requested delivery details are given when you place your order.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
The parcel can take from 1 to 14 working days to arrive depending on where you live. Please note that there may be a delay in shipping over sale periods. If you have any special instructions, please make a note of this in the comments box at checkout.
DO YOU SHIP INTERNATIONALLY?
Yes, we offer international shipping. We ship Registered Air Mail with DHL and Sendle, the shipping charges will be calculated at check-out. Generally, shipments are delivered to most countries within 6-14 working days, however, due to various countries Customs Procedures, we cannot guarantee exact delivery times. Please check our Shipping policy here
HOW DO I RETURN AN ITEM?
PLEASE NOTIFY US VIA EMAIL INFO@TEMAMODA.COM.AU ABOUT YOUR RETURN. Tema Moda will pay the return shipping costs for you RETURNS ON FULL PRICED ITEMS. As we understand you cannot try garments or sandals on before purchasing, we are happy to provide you a refund or credit, provided you have lodged your return via email & your garment/s arrive back to our head office within 14 days of your receipt of your order. Please read our full return and exchange policy here
CAN I RETURN SALE ITEMs, DISCOUNTED OR DISCOUNT CODE ITEMS?
SALE ITEMS, DISCOUNTED ITEMS, DISCOUNT CODE ITEMS, $DOLLAR OFF CODE ITEMS and ANY OTHER PROMOTIONAL CODE ITEMS can be returned for a CREDIT NOTE only, except for Clearance Sale items, see below in bold. Refunds on sale and discounted items will not be provided for change of mind or ordering the incorrect size. We cannot process exchanges during sale time, so if you need a different size you will need to place another order. For Clearance Sale items, we do not accept any returns, refunds, credit notes or exchanges as these items are priced very low to clear. Please choose carefully when purchasing.
HOW TO OBTAIN A REFUND?
You can obtain a refund for your online purchase by sending it back to our head office after you notified us by email on email@example.com Tema Moda will pay the return shipping costs for you (except where you are exercising your legal rights to reject products - for example because they are faulty or not as described) and will deduct the cost of the return shipping from your refund. If you decide to return products using an alternative courier, you will have to pay the return shipping costs upfront. In this event, you will also be refunded an amount equal to the standard shipping cost of the purchased products although you will not be refunded for any additional costs incurred due to choosing another kind of shipment and delivery that is different to or faster than the standard method. We cannot process returns on missing parcels or items that are damaged in transit on the way back to us. Your refund with be processed up to 14 business days after the receipt of your return into our office
Exchange and Faulty
EXCHANGES ON AUSTRALIAN ORDERS
If you would like to exchange an online purchase for another style or size please contact us via email on firstname.lastname@example.org Items received in exchange (for original order) are not eligible for a refund and can instead be exchanged for an item of the same value or credit note (as long as they arrive to us within 14 days of receipt). You can also exchange full price merchandise in any of our stores within 14 days of receipt. Please contact email@example.com and notify us of your contact details and the size and style that you require so we can confirm availability. We will then advise you of a store nearest to you where you can exchange for the size you require. For all exchanges, please ensure that the item(s) are unworn and in the original condition in which you received them and remember to include your receipt to verify your purchase.
EXCHANGES ON INTERNATIONAL ORDERS
International orders have 30 days from delivery to return the item for exchange or refund due to longer shipping times.
On the off chance, you receive a garment or sandal that is faulty, you must inform us within 3 days of receipt and return the unworn item within 7 days of receipt for us to replace or refund. Please note that items that have been damaged due to wear and tear, or from being washed incorrectly, are not considered to be faulty, therefore are not eligible for exchange or refund. We provide care labels on all of our garments to ensure they keep their original quality. If your garment is damaged because it was washed incorrectly we do not accept them back for return.
HOW DO I cancel an order?
You can cancel an order at any time prior to the item being shipped by emailing firstname.lastname@example.org
ANy other questions?
For any other questions, please contact our Tema Moda costumer service via email email@example.com or our social media. We are always happy to help.
Refunded return or exchange within 14 days
Free ship for order from $300
Full refund on full priced items